FAQ

Absolutely. With every tool you get an explanation of how to use it when you pick it up, and if you’re unsure you can try it in the shop before you finalise the rental.

The price is on the product page in the catalog, for every rental period. We don’t do quotes: what’s written is what you pay.

No. Rental starts from one day. Longer periods have lower rates (two days, a week, two weeks, a month), and they are listed on the product page.

It depends on the tool. Some go out with an accessory included in the price: a saw with a blade, a demolition hammer with a chisel of your choice, a cordless tool with a charged battery and charger. What’s included is listed on the product page. Extra accessories can be added at extra cost.

The deposit is not charged. It’s a hold on your credit card: the amount is temporarily blocked and doesn’t leave your account. The deposit is set per product according to its value and is shown on the product page.

Once the equipment is returned in good order, the hold is released automatically within 72 hours. The only actual charge is for the rental itself.

Payments are processed by Tranzila, which complies with the PCI DSS standard. We never store credit card details, only a secure token. When you pay, a verification code is sent to your mobile, and a tax invoice is issued automatically and emailed to you.

Yes. Rental is for ages 18 and over only, with valid ID shown at pickup.

When you order, on the website, by secure payment. Prices include VAT unless stated otherwise.

At the shop at HaKongres St 10 in Tel Aviv, Sunday to Thursday between 08:00 and15:00. On Friday by arrangement. At the ToolsLocker station at Dizengoff Center, Sustainability Roof, at any hour, including nights and weekends.

A system of automatic stations we developed. Order online, get a code and open the locker, without meeting anyone and without depending on opening hours. Worth noting: ToolsLocker is open 24/7; the shop itself isn’t.

There’s a paid delivery service, priced by the size of the equipment. Delivery and collection run between 09:00 and14:00, and home delivery takes 1–3 business days from the day of the order.

An order reserves the tool for your date only, so cancellation terms are tiered under the Consumer Protection Law:

• More than 72 hours before the rental: full refund, or a free change of date.
• Between 72 and 24 hours : 50% refund, or one free change of date.
• Less than 24 hours : cannot be cancelled, and payment is not refunded.

An order not yet paid or digitally signed can be cancelled free of charge. The deposit is released in full on any valid cancellation. Send cancellation requests by email to renttools10@gmail.com or through the cancellation form on the website.

Yes, and it is usually better. Up to 72 hours before: free change of date. Between 72 and 24 hours: one change of date at no extra cost.

Call us straight away; sometimes it’s a fault we can solve over the phone. Damage caused by improper use is charged according to company policy. Normal wear and tear from ordinary use is on us.

Yes, subject to the tool’s availability; sometimes it’s already booked for the day after you. Important: you need to let us know and get approval before the return time. An extension that was not approved counts as a late return.

There is a grace period of two hours with no charge. After that, a full rental day is charged at the daily rate, and so on for each extra day until the actual return.

Everything you received: accessories, chargers, batteries and the case.

As for fuel, it depends on the type of engine:

• Two-stroke engine (brush cutter, petrol blower, chainsaw): the fuel mix is included in the rental price. No need to return it with a full tank.
• Petrol 95 engine (plate compactor, tiller, lawn mower, generator, asphalt saw): the tool goes out with a full tank and comes back with a full tank. If it comes back short, we charge for the missing fuel after the return.

If you’re not sure which group the tool belongs to, ask at pickup. It’s also written on the product page.